Returns & Exchanges
Sometime items just don't work out as you planned. We do our best to give you enough information to base your purchase sizing appropriately, but there are times when you need to return something. We try to make our return policy easy to follow.
When a return is needed, you MUST follow these guidelines and note we will stand firm on our policy.
- We are sorry, but no refunds will be issued, no exception.
- If shipping is paid, you will not be refunded the shipping cost. It will be your responsibility to pay return shipping as well.
- Return must be postmarked within 15 days of purchase. If we do not receive it within this time, unfortunately we can’t accept your items. They will be refused and you must pay the return shipping charge. We will bill you for the shipping cost and if not paid within 7 days, the items will be given to charity.
- You will receive a credit code once items have been received in NEW condition. This code may be used instore or online.
- If the item has a manufacturers' defect, you must notify us within 3 days for a return.
To be eligible for a return, you must call or email Tres Chic N Sassy for a return number. 361-790-5030 NO items will be accepted without our approval. The item must be unused and in the same condition that you received it. To complete your return, we require a return number.
- Gift cards
- Worn or dirty/stained items (smoke, pet hair, perfume, makeup, deodorant, appearance of being worn or washed, etc)
- Items without all tags
- Items without approval and return number
- Items purchased longer than 15 days
- Clearance items - All Sales Final
- Accessories - All accessory sales are final
Due to order volume and rate of sales instore, we are not able to process any exchanges. All returns will be processed and credit given. If you want to purchase the same item in a different size, you will need to make a new purchase. Your credit may be used, but we cannot hold items to make exchanges.
Holiday Return Policy
Order placed between Thanksgiving and Dec. 24th will be eligible for returns through Jan. 14th. All other guidelines apply.
To return your product, you should mail your product to: Tres Chic N Sassy 416 S. Austin St. Rockport Texas US 78382
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Once the package leaves our warehouse, we cannot be responsible. Please make sure your shipping address is correct, as we are not responsible for wrong addresses.